This terms & conditions agreement governs your use of our platform and its services in the role of a Transport Provider. By using our services, you agree to be bound by the terms of this Agreement and all terms and conditions set forth. If you do not accept the terms of this Agreement, then you may not use our services.

Role of Airport Rides: Airport Ride has the following roles.

1. A booking platform (a listing platform & a travel arrangement service) that serves users and assists them with finding listings, booking and making payments for the transport services of transport providers listed on the Airport Rides platform.

2. A listing services provider for transport providers.

3. From time to time, Airport Rides also assumes the role of an authorized agent of the user & transport provider authorized by each respectively to mediate and assist with the amicable resolution of any disputes between them both.

4. At no point is Airport Rides a party to the transaction between the user and the transport provider for the provision of transport services. The contractual agreement for provision of transport services (commonly known as a booking or a reservation) is a direct contract between the user and the transport provider.

Role of Transport provider:An independent business who is availing the listing & booking services of Airport Rides. The transport provider is lawfully engaged in the business of providing transport services which they shall be listing on the Airport Rides platform under this agreement.

Relationship: The Transport provider is an independent entity, engaged in an independent business. Transport provider is not an employee, agent or joint venture partner of Airport Rides.

Purpose: Airport Rides agrees to provide the Transport provider with a listing page on the Airport Rides platform. The transport provider is responsible for the accuracy & reliability of the content of their listing page,

1. The transport provider represents and warrants that the transport provider possesses, and shall possess throughout the subsistence of this agreement, the necessary infrastructure, licenses, skills and expertise to offer its services to the users of the Platform and to timely perform its obligations under the bookings thus made by the users of the platform.

2. The transport provider represents and warrants that it has valid and subsisting certifications, affiliations, licenses, permissions and approvals as required to be taken from the relevant authorities for the performance of its obligations and that it shall comply with all applicable laws, rules and regulations, and the amendments thereof. The transport provider further represents that it has undertaken all checks and compliances required by regulatory authorities for providing and operating transport services including verification of documents including but not limited to licenses, insurance or registrations of vehicles and licenses, background checks, insurance and other certifications of drivers used by the transport provider. Transport provider further represents that all vehicles being operated by them shall be operated lawfully for fulfilling the listed services.

3. Transport provider shall not hold itself out to the public as an employee, agent, or joint venture partner of Airport Rides. Transport provider shall not make any representations or commitments on behalf of Airport Rides nor have any authority to bind Airport Rides. Transport provider shall not represent itself as acting on behalf of the Company to any person or entity. Transport provider shall also NOT represent that the transport service are products/ services offered or sold by the Company.

4. Transport provider will provide the transport Service according to local regulations and the quality and any safety standards set by Airport Rides if those exceed the requirements set by the local regulations in the jurisdiction where the transport provider providers their transport services.

Listing of transport services on the platform:

1. The transport provider shall register and list its transport services on the Platform by providing requisite information for the purposes of completing the registration requirements set by the platform either online or by providing the information in writing to an Authorized Representative of the Company. The required information may include but shall not be limited to details of the transport provider, owner, organization name, business registration details, contact details, bank account details, details of Vehicles, area of operations, rates, policies, condition and model of Vehicles, valid copy of licenses, address proofs, Vehicle documents, driver details and other documents with the purpose of enabling consumers to gain clarity on the legitimacy of the transport service business being listed.

2. Airport Rides has the right but not the obligation to request more details or additional documentation from the transport service provider.

3. The transport provider grants Airport Rides the rights to terminate this agreement at the discretion of Airport Rides without the obligation to state a reason for termination if at any point during the course of this agreement Airport Rides suspects or has reasons to believe that the transport provider is in violation of the terms of this agreement.

Collection of digital payments and authorization to appoint a ‘payment services provider’:

1. As part of this agreement, transport provider appoints Airport Rides as facilitator for enabling the collection of digital payments from users of the platform when the users create a booking / reservation for the transport services offered by the transport provider.

2. The transport provider understands, agrees and hereby authorizes Airport Rides to collect payments from users for the aforesaid purposes using digital means either by implementing such means directly by itself or by contracting with a third party ‘digital payment services provider’ chosen by Airport Rides, hereinafter referred to as ‘payment services provider’.

3. Transport provider hereby authorizes Airport Rides to appoint such ‘payment services provider’ on its behalf. Transport provider also agrees there shall be a nominal cost involved in collecting digital payments and agrees to bear such costs. Airport Rides agrees to pass on the cost of collecting the digital payments directly to the transport provider and affirms that such cost of collections shall not exceed 3.5% of the payment amount collected on behalf of the provider.

4. Airport Rides is hereby authorized by Transport provider to instruct such ‘payment services provider’ to be acting directly on behalf of the transport provider & to collect payments from users of the Airport Rides platform for the bookings of aforesaid transport services. Airprot Rides is hereby authorized by the transport provider to instruct such ‘payment services provider’ to pay itself for the ‘cost of digital transactions’ and to pay the service fees payable to ‘Airport Rides’ by the transport provider on behalf of the transport provider.

5. The transport provider and Airport Rides understand and hereby agree that the ‘payment services provider’ as part of its responsibility detailed herein shall be legally bound & obligated to provide the transport provider & Airport Rides with a detailed transaction ledger by the 5th day of every month for the payments collected and disbursed on behalf of the transport provider in the preceding month.

Customer support:

1. The transport provider agrees and accepts that it has the responsibility to provide first line customer support & dispute resolution support to their customer (who also happens to be a user of the Airport Rides platform) in relation to the transport services offered by the transport provider.

Customer Disputes & Dispute resolution process:

1. In the event of any complaint, grievance, dispute, controversy, or claim (hereinafter ‘complaint’) arising out of or relating to contract for rendering transport services between the transport provider and a user of the platform, the transport provider agrees to resolve the matter through the internal resolution process detailed herein below.

2. The transport provider hereby agrees to conduct all communications with the customer through messaging tools provided by the platform. The transport provider understands and grants permission for all communications conducted via the platform to be timestamped and stored for documentation purposes.

3. The transport provider further agrees to attempt to address & resolve their customers complaints through direct and amicable interaction with the customer within 2 business days of the complaint being raised by the customer. For transparency & documentation purposes, the transport provider agrees to keep all communication regarding such complaint to be via the messaging tools provided by the platform.

4. In the event the transport provider and their customer (who is also a user of the Airport Rides platform) are unable to amicably arrive at a resolution, either the user or the transport provider may request for Airport Rides to assist in arriving at a resolution. For all such situations, the transport provider agrees for Airport Rides to appoint an individual to participate as a neutral representative tasked with investigating the matter & facilitating an amicable resolution of the complaint. The transport provider hereby agrees to accept the resolution proposed by Airport Rides in such situations. Airport Rides is committed to resolving the

5. If either party (transport provider or their customer) is not satisfied with the resolution reached through the internal resolution process detailed herein, they reserve the right to pursue any other remedies available to them by law.

Customer satisfaction & Service Ratings:

1. Service Ratings: Airport Rides prides itself as a booking platform where users can find & book reliable transport services in any city. The higher the service ratings received by a transport provider listed on our platform greater is their chances of their listing appearing in search results when a customer searches for a transport service. Ratings of past customer satisfaction is extremely important metric to users of the Airport Rides platform. The transport provider hereby agrees to maintain a lifetime customer satisfaction ratio exceeding 90% (90% of all reservations rated 5 stars by users).

2. Customer complaints:It is further understood and agreed between Airport Rides and the transport provider that the transport provider shall maintain a customer complaint ratio of less than 5% per trailing 100 reservations (at most 5 complaints per last 100 reservations). Transport provider understands that failure to maintain an exceptional services rating/record and a low customer complaint ratio may lead to the transport provider’s listing on Airport Rides to be either permanently disabled or temporarily frozen at the discretion of Airport Rides.

3. Customer compensation: The transport provider authorizes Airport Rides to withhold payments to the transport provider and from such withheld payments to compensate a customer for upto 100% of the amount a user paid for the transport services only if the user raises a complaint about a gap in the transport services of the transport provider after being unable to arrive at an reasonable resolution despite having raised the complaint to the transport provider in accordance with the aforementioned section titled “Customer Disputes & Dispute resolution process”

4. Test bookings: The transport provider understands how important customer service & satisfaction is to the Company. The company has requested and the transport provider hereby agrees and authorizes the Company to create test reservations from time to time. The Company shall create test bookings in our system to evaluate and verify the transport providers compliance to our operating and service standards. From time to time we may create test bookings and have members of our team travel with the transport provider in order to experience the complete service delivery, such test bookings are called ‘end-to-end’ test bookings. The provider hereby agrees that they shall not receive any compensation for such ‘end-to-end’ test bookings. The Airport Rides team hereby affirms that the total count of ‘end-to-end’ test bookings created by Airport Rides (for purposes of testing the entire service delivery experience of the transport provider) with the provider in a calendar year shall not exceed the higher of 2 bookings in any calendar year or 1% of the total annualized count of bookings created by users with the transport provider over trailing calendar quarter or 1% of the total bookings actually created by users with the transport provider over the trailing 12 months. As an example, if travelers have created 100 bookings with the transport provider over the previous calendar quarter and only 190 bookings over the trailing 12 months, then Airport Rides may create upto a maximum of 4 bookings (higher of 2, 1% of (100 times 4), 1% of 190) with the provider in the upcoming 4 quarters.

Transport Providers obligations:

1. Transport provider shall comply with the terms and conditions of this Agreement at all times.

2. Transport provider accepts and agrees that it is their responsibility to keep all documents current and compliant at all times. Further, it is the responsibility of the transport provider to keep its listing page current at all times, so as to not misrepresent the suitability of its business to provide the services that they offer.

3. The transport provider understands that Airport Rides is not in the business of providing transport services and that Airport Rides is not a party to any of the the contractual agreements that the provider enters into with the users of the Airport Rides platform for provision of transport services listed on the platform by the transport provider. The transport provider shall be solely and fully responsible for any consequential loss, damage, costs or liability and/or proceedings arising from non-performance of their obligations to deliver the transport services contracts that it enters into with the users of the platform as a result of this agreement.

4. The Transport provider affirms that they are a lawfully licensed and insured transport provider operating their offered services in compliance to the applicable laws in the jurisdiction where they operate & offer their services.

5. Your listing page is your responsibility: The transport provider is responsible and accepts complete responsibility of the efficacy, safety and legality of all the information listed on its listing page on the Airport Rides platform

   1. The transport provider affirms that all services listed by the transport provider on its listing page shall be fulfilled by the provider itself or by individuals (Licensed & insured Drivers / Chauffeurs) who are legally authorized and lawfully able to fulfil the said services on behalf of the Transport provider.

   2. Vehicles used to offer transport services:The transport provider affirms that any vehicle listed by the transport provider on its listing page or any such vehicle that is used by the transport provider to fulfil the services offered by the transport provider on the platform is either a vehicle that is owned by the provider or one for which that provider complete legal authorization to lawfully operate such vehicle for the purposes of its transport services.

6. The transport provider shall immediately inform its customers (who also are users of the Airport Rides platform) of any information that is likely to negatively impact the transport providers ability to fulfill the service or services thereof; However, such communication of information shall not absolve the transport provider from its obligations to the customer undertaken under the service contract between the user and the transport provider nor does it relieve the transport provider of its obligations under this Agreement.

7. Written and trackable communications: If the transport provider is to receive any instruction, trip related additional request or any communication from a customer related to a reservation that the user created on the Airport Rides platform, the transport provider MUST require that such communication be received via the Platform and they may respond to all such communications only via the platform. In lieu of receiving such instruction via the Platform, the transport provider may accept such communication only if sent via the Company’s official email address. The transport provider must retain such communication for documentation purposes. Our ability to assist in resolving disputes between the customer and the provider may be severely limited if all communication between the user and transport provide is not conducted via the platform

8. Responsibility for performance: The transport provider shall be responsible for timely performance of its obligations to the Customers for any booking contract between the customer and the transport provider. Airport Rides is never a party to a transport contract (commonly known as a booking or reservation) between the customer and the transport provider.

9. Transport provider understands that Company is ONLY providing a listing and booking service and assumes NO responsibility or liability for the actions, errors or omissions of the Transport provider including non-adherence of the transport provider to the scheduled timings of the reservation, behavior of the transport provider or their staff, conditions inside the vehicle, loss of life or property, damages, delay, breakdown or inconvenience suffered by the Customers. Transport provider agrees, understands and accepts that the Company may include such statements in the booking confirmation as well.

10. Transport provider shall be solely responsible for claims, damages or proceedings arising out of or relating to the transport service and its use of the Airport Rides Platform as a result of this agreement. In case of any unforeseen circumstances like an accident resulting in a physical injury to travelers, driver or any damage to the vehicle, Airport Rides shall not be responsible in any way as it is agreed and understood that Airport Rides is not responsible for the transport services of the transport provider. Any claims, losses, liability, expenses resulting as a result thereof shall be the sole responsibility of the transport provider.

11. Unauthorized use of the transport provider account: You are responsible for the activity that happens on or through your Airport Rides Account. Try not to reuse your password on third-party applications. If you learn of any unauthorized use of your password or Airport Rides account, please notify us immediately by email at hi@airportrides.in or via the contact us page on our website. Airport Rides may suspend your account at any time that your account is suspected to be misused, found to be used for any unauthorized purpose or suspected to be in violation of Airport Rides terms and conditions. Airport Rides reserves the right to hold or delay payments, temporarily freeze your access to our services, terminate your account(s), terminate your rights to use our Services, remove or edit content, or cancel orders in our sole discretion if we suspect any mal.

12. Use of pre-approved vehicles and drivers only: The transport provider shall only deploy vehicles and drivers that are owned and/or in regular service of the transport provider and for which all relevant documents are confirmed to be valid and all applicable laws and compliance requirements are confirmed to be met by the transport provider. A vehicle or driver may not be used to offer transport services that are booked by a user of the Airport Rides platform unless it meets the compliance requirements under the applicable laws of the jurisdiction where transport service are to be provided by the transport provider.

13. Driver documents and Background check: The transport provider must ensure that the background and history of the Drivers being used to deliver the transport Services have been adequately verified and confirmed to be free of any past record of criminal behavior. The transport provider undertakes and represents that all drivers engaged by the transport provider in delivering transport services as a result of this agreement are issued a valid Police Verification Certificate. The Company reserves the right to seek a copy of such documents as and when necessary.

14. Documentation to be carried in vehicle: Transport provider shall ensure that all the vehicles used in providing the Transport Services are having required Registration certificate, Insurance, Pollution under control certificate, Commercial Licenses, Permits and all such relevant documents as required by law. It is the Transport provider’s sole responsibility to ensure such compliance, keep the relevant documents current and listed on its listing page and ensure these are carried in the vehicle(s) all the time. Any failure to comply or any violation of such requirements could be deemed as grounds for immediate termination of the relationship. The Transport provider shall be held responsible and liable for any damages or consequences resulting from non-compliance to these requirements. In addition, Transport provider shall maintain clear and up-to-date purchase/lease/financial documents with respect to the Vehicles used in providing the Transport Services

Indemnification: Each party shall indemnify, defend and hold harmless the other party from and against any liability, loss, cost, damage and expense because of injury or damage to persons or property resulting from, or arising out of the use of its own services, except when such injury or damage is due to the sole negligence of the other party. In addition, each party shall hold the other party harmless for any taxes, licenses, permits, fees, penalties, or fines assessed against one party upon any of the property of such party located on the premises of the other party.

Other provisions:

1. It is the transport provider’s responsibility to ensure that all information that they, or someone else on their behalf, have provided on their Airport Rides listing page is complete and accurate.

2. If you access or download our application from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement.

3. Some translations on the Airport Rides Platform are powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement. Some areas of the Airport Rides Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service

Governing Law and Venue:If you reside or have your place of establishment in the United States, these Terms will be interpreted in accordance with the laws of the State of Texas and the United States of America, without regard to conflict-of-law provisions. You and we both consent to venue and personal jurisdiction in Austin, Texas.

Notice:

1. Airport Rides may give notice by means of a general notice on or through the App, electronic mail to the email address associated with Your account, telephone or text message to a phone number provided in connection with your account, or by written communication sent by first class mail or pre-paid post to any address connected with your account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or at the time of sending (if sent by email, telephone, or on or through the Services).

2. Notwithstanding the foregoing, notice of any modifications to these Partner T&Cs shall be effective upon posting an updated version of these Partner T&Cs on Airport Rides’s website or through the App

Dispute Resolution and Arbitration Agreement.

1. Any dispute or claim arising from or relating to this Agreement, our Software, or our Services is subject to the binding arbitration, governing law, disclaimer of warranties, limitation of liability, and all other terms in the terms & conditions of Use.

2. We mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or any use of the Services (collectively, “Disputes”) will be settled by binding individual arbitration (the “Arbitration Agreement”).

3. If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and us, both agree that the arbitrator will decide that issue.

4. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award any relief allowed by law or the AAA Rules, but declaratory or injunctive relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

5. Jury trial waiver: You and us, both acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.

6. No Class Actions or Representative Proceedings. You and us, we both acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding. Unless we agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator.

7. Except for the section titled “No Class Actions or Representative Proceedings “ hereinunder, In the event that any portion of the Arbitration clause is deemed illegal or unenforceable, such provision shall be severed and the remainder of the Arbitration Agreement will be given full force and effect. This Section will survive any termination of these Terms and will continue to apply even if you stop using the Services or terminate your account.

8. You agree to these terms by entering into this Agreement, or by using the Services.

Severability: If any provision of these Partner T&Cs is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

Interpreting these Terms. Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms (including those items incorporated by reference) constitute the entire agreement between Airport Rides and you pertaining to your access to or use of the Airport Rides Platform and supersede any and all prior oral or written understandings or agreements between Airport Rides and you. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and Airport Rides. If any provision of these Terms is held to be invalid or unenforceable, except as otherwise indicated in Section 16.f above, such provision will be struck and will not affect the validity and enforceability of the remaining provisions. Where the word “will” is used in these Terms it connotes an obligation with the same meaning as “shall.”

No Waiver: Airport Rides’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

Force Majeure: Airport Rides shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

Assignment:You may not assign, transfer or delegate this agreement or your rights and obligations hereunder without Airport Rides's prior written consent. Airport Rides may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion, with 30 days’ prior notice.

Entire Agreement: These Partner T&Cs and the policies or terms referenced and incorporated into these Partner T&Cs via addendums or amendments constitute the entire agreement and understanding between the parties concerning the subject matter here of.